{
  "id": "zendesk-sell/zendesk-chat-roles",
  "sourceId": "zendesk:chat-roles",
  "providerSlug": "zendesk-sell",
  "productSlug": "zendesk-chat-roles",
  "name": "Zendesk Chat Roles API",
  "provider": {
    "id": "zendesk-sell",
    "name": "Zendesk",
    "platform": false,
    "external": true,
    "curated": true,
    "curatedBasis": "curated 2026-08-24: widely-adopted, high-quality",
    "description": "Support platform APIs: tickets, users, help center, and talk.",
    "docsUrl": "https://developer.zendesk.com",
    "docsVerified": true,
    "transport": "rest"
  },
  "kind": null,
  "category": "fn-customer-service",
  "categories": [
    "fn-customer-service"
  ],
  "categoryInferred": false,
  "capability": null,
  "capabilityHints": [
    "zendeskChatRolesAPI"
  ],
  "summary": "The Zendesk Chat Roles API lets you manage agent roles and permissions within your Chat account. You can retrieve role definitions and manage role assignments to control what actions different agents ",
  "url": "https://developer.zendesk.com/api-reference/live-chat/chat-api/roles/",
  "qa_score": null,
  "agent_default": false,
  "pricing": null,
  "sandbox": null,
  "sla": null,
  "coordinates": {
    "industry": null,
    "function": "fn-customer-service",
    "occupations": [],
    "records": []
  },
  "assigned": [],
  "demo": false,
  "external": true,
  "federated": false,
  "apis_ax": null,
  "source": "apis.io",
  "sources": [
    "apis.io",
    "apitracker.io (sitemap 2020-10)"
  ],
  "tier": 1,
  "probe": {
    "probedAt": "2026-08-24",
    "probeVersion": "0.1",
    "reachable": true,
    "rootStatus": 200,
    "latencyMs": 1050,
    "docsLive": true,
    "specFound": false,
    "specUrl": null,
    "machineFace": true,
    "authDocumented": true,
    "cors": false,
    "timeouts": 0,
    "errors": [],
    "probeScore": 3.5
  },
  "externalScores": {
    "apisIo": {
      "composite": 26,
      "band": "emerging",
      "agentReadiness": 32.5,
      "scoredAt": "2026-08-21",
      "source": "apis.io published scores; not a platform/api.qa score"
    }
  },
  "naics": {
    "code": "513210",
    "level": "national-industry",
    "basis": "registerKey:software-it-services",
    "inferred": true
  },
  "economicClass": "INFORM",
  "economicClassInferred": true,
  "economicClassBasis": "no effect signal in source operations",
  "interfaces": [
    {
      "transport": "rest",
      "kind": null
    }
  ],
  "urls": {
    "html": "https://apis.directory/apis/zendesk-sell/zendesk-chat-roles/",
    "json": "https://apis.directory/apis/zendesk-sell/zendesk-chat-roles.json"
  }
}