{
  "id": "zendesk-sell/zendesk-chat-shortcuts",
  "sourceId": "zendesk:chat-shortcuts",
  "providerSlug": "zendesk-sell",
  "productSlug": "zendesk-chat-shortcuts",
  "name": "Zendesk Chat Shortcuts API",
  "provider": {
    "id": "zendesk-sell",
    "name": "Zendesk",
    "platform": false,
    "external": true,
    "curated": true,
    "curatedBasis": "curated 2026-08-24: widely-adopted, high-quality",
    "description": "Support platform APIs: tickets, users, help center, and talk.",
    "docsUrl": "https://developer.zendesk.com",
    "docsVerified": true,
    "transport": "rest"
  },
  "kind": null,
  "category": "fn-customer-service",
  "categories": [
    "fn-customer-service"
  ],
  "categoryInferred": false,
  "capability": null,
  "capabilityHints": [
    "zendeskChatShortcutsAPI"
  ],
  "summary": "The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations. You can list all shortcuts for the account, create new ones, update existing shortcu",
  "url": "https://developer.zendesk.com/api-reference/live-chat/chat-api/shortcuts/",
  "qa_score": null,
  "agent_default": false,
  "pricing": null,
  "sandbox": null,
  "sla": null,
  "coordinates": {
    "industry": null,
    "function": "fn-customer-service",
    "occupations": [],
    "records": []
  },
  "assigned": [],
  "demo": false,
  "external": true,
  "federated": false,
  "apis_ax": null,
  "source": "apis.io",
  "sources": [
    "apis.io",
    "apitracker.io (sitemap 2020-10)"
  ],
  "tier": 1,
  "probe": {
    "probedAt": "2026-08-24",
    "probeVersion": "0.1",
    "reachable": true,
    "rootStatus": 200,
    "latencyMs": 1050,
    "docsLive": true,
    "specFound": false,
    "specUrl": null,
    "machineFace": true,
    "authDocumented": true,
    "cors": false,
    "timeouts": 0,
    "errors": [],
    "probeScore": 3.5
  },
  "externalScores": {
    "apisIo": {
      "composite": 26,
      "band": "emerging",
      "agentReadiness": 32.5,
      "scoredAt": "2026-08-21",
      "source": "apis.io published scores; not a platform/api.qa score"
    }
  },
  "naics": {
    "code": "513210",
    "level": "national-industry",
    "basis": "registerKey:software-it-services",
    "inferred": true
  },
  "economicClass": "INFORM",
  "economicClassInferred": true,
  "economicClassBasis": "no effect signal in source operations",
  "interfaces": [
    {
      "transport": "rest",
      "kind": null
    }
  ],
  "urls": {
    "html": "https://apis.directory/apis/zendesk-sell/zendesk-chat-shortcuts/",
    "json": "https://apis.directory/apis/zendesk-sell/zendesk-chat-shortcuts.json"
  }
}