{
  "id": "assessCustomerExperienceAcrossTouchpoints",
  "slug": "assess-customer-experience-across-touchpoints",
  "name": "Assess customer experience across touchpoints",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (18 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 1.2.8.1.2 (cross-industry) pcfId 19962",
    "APQC PCF 1.2.8.1.2 (aerospace-and-defense) pcfId 19962",
    "APQC PCF 1.2.8.1.2 (airline) pcfId 19962",
    "APQC PCF 1.2.8.1.2 (automotive) pcfId 19962",
    "APQC PCF 1.2.8.1.2 (banking) pcfId 19962",
    "APQC PCF 1.1.15.1.2 (broadcasting) pcfId 19962",
    "APQC PCF 1.2.9.1.2 (city-government) pcfId 19962",
    "APQC PCF 1.2.8.1.2 (life-sciences) pcfId 19962"
  ],
  "anchorCount": 18,
  "urls": {
    "html": "https://apis.directory/capability/assess-customer-experience-across-touchpoints/",
    "json": "https://apis.directory/capability/assess-customer-experience-across-touchpoints.json"
  },
  "offerings": []
}