{
  "id": "defineCustomerServiceChannelStrategy",
  "slug": "define-customer-service-channel-strategy",
  "name": "Define customer service channel strategy",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (16 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 6.1.3 (cross-industry) pcfId 20088",
    "APQC PCF 6.1.3 (aerospace-and-defense) pcfId 20088",
    "APQC PCF 6.1.3 (airline) pcfId 20088",
    "APQC PCF 6.3.3 (banking) pcfId 20088",
    "APQC PCF 6.1.3 (broadcasting) pcfId 20088",
    "APQC PCF 6.1.3 (city-government) pcfId 20088",
    "APQC PCF 6.1.3 (life-sciences) pcfId 20088",
    "APQC PCF 6.1.3 (consumer-electronics) pcfId 20088"
  ],
  "anchorCount": 16,
  "urls": {
    "html": "https://apis.directory/capability/define-customer-service-channel-strategy/",
    "json": "https://apis.directory/capability/define-customer-service-channel-strategy.json"
  },
  "offerings": []
}