{
  "id": "defineCustomerServicePoliciesProcedures",
  "slug": "define-customer-service-policies-procedures",
  "name": "Define customer service policies procedures",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (17 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 6.1.4 (cross-industry) pcfId 10382",
    "APQC PCF 6.1.5 (aerospace-and-defense) pcfId 10382",
    "APQC PCF 6.1.4 (airline) pcfId 10382",
    "APQC PCF 6.1.2 (automotive) pcfId 10382",
    "APQC PCF 6.3.4 (banking) pcfId 10382",
    "APQC PCF 6.1.5 (broadcasting) pcfId 10382",
    "APQC PCF 5.1.3 (education) pcfId 10382",
    "APQC PCF 6.1.4 (life-sciences) pcfId 10382"
  ],
  "anchorCount": 17,
  "urls": {
    "html": "https://apis.directory/capability/define-customer-service-policies-procedures/",
    "json": "https://apis.directory/capability/define-customer-service-policies-procedures.json"
  },
  "offerings": []
}