{
  "id": "developCustomerExperienceStrategy",
  "slug": "develop-customer-experience-strategy",
  "name": "Develop customer experience strategy",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (18 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 1.2.8 (cross-industry) pcfId 19959",
    "APQC PCF 1.2.8 (aerospace-and-defense) pcfId 19959",
    "APQC PCF 1.2.8 (airline) pcfId 19959",
    "APQC PCF 1.2.8 (automotive) pcfId 19959",
    "APQC PCF 1.2.8 (banking) pcfId 19959",
    "APQC PCF 1.1.15 (broadcasting) pcfId 19959",
    "APQC PCF 1.2.9 (city-government) pcfId 19959",
    "APQC PCF 1.2.8 (life-sciences) pcfId 19959"
  ],
  "anchorCount": 18,
  "urls": {
    "html": "https://apis.directory/capability/develop-customer-experience-strategy/",
    "json": "https://apis.directory/capability/develop-customer-experience-strategy.json"
  },
  "offerings": []
}