{
  "id": "developCustomerServiceStrategy",
  "slug": "develop-customer-service-strategy",
  "name": "Develop customer service strategy",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (3 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 6.1 (cross-industry) pcfId 10378",
    "APQC PCF 2.4.2 (retail) pcfId 10378"
  ],
  "anchorCount": 3,
  "urls": {
    "html": "https://apis.directory/capability/develop-customer-service-strategy/",
    "json": "https://apis.directory/capability/develop-customer-service-strategy.json"
  },
  "offerings": []
}