{
  "id": "manageCustomerServiceInfrastructure",
  "slug": "manage-customer-service-infrastructure",
  "name": "Manage customer service infrastructure",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (2 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 6.2.1 (banking) pcfId 14022",
    "APQC PCF 6.2.1 (property-and-casualty-insurance) pcfId 14022"
  ],
  "anchorCount": 2,
  "urls": {
    "html": "https://apis.directory/capability/manage-customer-service-infrastructure/",
    "json": "https://apis.directory/capability/manage-customer-service-infrastructure.json"
  },
  "offerings": []
}