{
  "id": "manageCustomerService",
  "slug": "manage-customer-service",
  "name": "Manage customer service",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (16 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 6.0 (cross-industry) pcfId 20085",
    "APQC PCF 6.0 (aerospace-and-defense) pcfId 20085",
    "APQC PCF 6.0 (airline) pcfId 20085",
    "APQC PCF 6.0 (automotive) pcfId 10006",
    "APQC PCF 6.0 (banking) pcfId 20085",
    "APQC PCF 6.0 (broadcasting) pcfId 20085",
    "APQC PCF 6.0 (life-sciences) pcfId 20592",
    "APQC PCF 6.0 (consumer-electronics) pcfId 20085"
  ],
  "anchorCount": 16,
  "urls": {
    "html": "https://apis.directory/capability/manage-customer-service/",
    "json": "https://apis.directory/capability/manage-customer-service.json"
  },
  "offerings": []
}