{
  "id": "measureCustomerSatisfactionCustomerComplaint",
  "slug": "measure-customer-satisfaction-customer-complaint",
  "name": "Measure customer satisfaction customer complaint",
  "description": "Derived capability (status: derived, not curated) — mechanically derived from apqc (17 G1 anchors).",
  "category": null,
  "categories": [],
  "root": null,
  "ply": null,
  "status": "derived",
  "source": "apqc",
  "g1Anchors": [
    "APQC PCF 6.5.2 (cross-industry) pcfId 10402",
    "APQC PCF 6.5.2 (aerospace-and-defense) pcfId 10402",
    "APQC PCF 6.5.2 (airline) pcfId 10402",
    "APQC PCF 6.4.2 (automotive) pcfId 10402",
    "APQC PCF 6.7.2 (banking) pcfId 10402",
    "APQC PCF 6.5.2 (broadcasting) pcfId 10402",
    "APQC PCF 6.5.2 (life-sciences) pcfId 10402",
    "APQC PCF 6.5.2 (consumer-electronics) pcfId 10402"
  ],
  "anchorCount": 17,
  "urls": {
    "html": "https://apis.directory/capability/measure-customer-satisfaction-customer-complaint/",
    "json": "https://apis.directory/capability/measure-customer-satisfaction-customer-complaint.json"
  },
  "offerings": []
}