Zendesk Omnichannel Engagements API

Zendesk developer.zendesk.com/api-reference/agent-availability/omnichannel-engagements/omnichannel_engagements/

The Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. It enables tracking and reporting on how agents interact with work items, including assignmen

data kind undeclared Customer Service probed 3.5/6 apis.ioapitracker.io (sitemap 2020-10)

Coordinates in the economy

Capability
zendeskOmnichannelEngagementsAPI · hints, unresolved
Function
Customer Service
Register key
fn-customer-service
Class
data · bulk information good — licensed, versioned · inferred
Interfaces
rest
NAICS node
513210 · national-industry · inferred (registerKey:software-it-services)
Ruled name
unclaimed at this grain
Occupations
—
Records
—

Every offering binds one capability (the provider-independent resource) to one provider, and resolves to one category of the register board — the vertical it serves or the function it performs, with the occupations whose work it carries and the records it keeps. Browsing the directory is browsing the economy graph.

Machine face

# this entry, as data
curl https://apis.directory/apis/zendesk-sell/zendesk-omnichannel-engagements.json

# the whole register
curl https://apis.directory/index.json