The 13 functions every company runs, bound one-to-one to APQC PCF 7.4 cross-industry × platform horizontal tree (Function × Department × Process) [ONT] categories, with their 72 level-2 process groups as the process grain. A process group links to its capability cluster where one exists; each function's register page lists its capabilities and offerings economy-wide.
APQC PCF 13.0 · Develop and Manage Business Capabilities · ruled name api.management · departments: operations, management [curated]
13.1 Manage business processes13.2 Manage portfolio, program, and project13.3 Manage enterprise quality13.4 Manage change13.5 Develop and manage enterprise-wide knowledge management (KM) capability13.6 Measure and benchmark13.7 Develop, manage, and deliver analytics13.8 Manage environmental health and safety (EHS)13.9 Manage sustainability
APQC PCF 12.0 · Manage External Relationships · unclaimed · departments: communications, investor-relations, government-relations, corporate-secretary [curated]
12.1 Build investor relationships12.2 Manage government and industry relationships12.3 Manage relations with board of directors12.4 Manage legal and ethical issues12.5 Manage public relations program
APQC PCF 6.0 · Manage Customer Service · unclaimed · departments: support, customer-experience [curated]
6.1 Develop customer service strategy6.2 Plan and manage customer service contacts6.3 Service products after sales6.4 Manage product recalls and regulatory audits6.5 Evaluate customer service operations and customer satisfaction
APQC PCF 10.0 · Acquire, Construct, and Manage Assets · ruled name api.equipment · departments: facilities, maintenance, procurement [curated]
10.1 Plan and acquire assets10.2 Design and construct assets10.3 Maintain assets10.4 Manage asset end-of-life
APQC PCF 9.0 · Manage Financial Resources · ruled name monthend.finance · departments: finance, accounting, treasury [curated]
9.1 Perform planning and management accounting9.2 Perform revenue accounting9.3 Perform general accounting and reporting9.4 Manage fixed-asset project accounting9.5 Process payroll9.6 Process accounts payable and expense reimbursements9.7 Manage treasury operations9.8 Manage internal controls9.9 Manage taxes9.10 Manage international funds/consolidation9.11 Perform global trade services
APQC PCF 7.0 · Develop and Manage Human Capital · ruled name api.careers · departments: hr, talent-acquisition, people-operations [curated]
7.1 Develop and manage human resources planning, policies, and strategies7.2 Recruit, source, and select employees7.3 Manage employee onboarding, training, and development7.4 Manage employee relations7.5 Reward and retain employees7.6 Redeploy and retire employees7.7 Manage employee information and analytics7.8 Manage employee communication
APQC PCF 8.0 · Manage Information Technology (IT) · ruled name api.qa · departments: it, engineering, security [curated]
8.1 Develop and manage IT customer relationships8.2 Develop and manage IT business strategy8.3 Develop and manage IT resilience and risk8.4 Manage information8.5 Develop and manage services/solutions8.6 Deploy services/solutions8.7 Create and manage support services/solutions
APQC PCF 2.0 · Develop and Manage Products and Services · unclaimed · departments: product, engineering [curated]
2.1 Govern and manage product/service development program2.2 Generate and define new product/service ideas2.3 Develop products and services
APQC PCF 11.0 · Manage Enterprise Risk, Compliance, Remediation, and Resiliency · unclaimed · departments: compliance, risk, legal [curated]
11.1 Manage enterprise risk11.2 Manage compliance11.3 Manage remediation efforts11.4 Manage business resiliency
APQC PCF 3.0 · Market and Sell Products and Services · ruled name api.forsale · departments: sales, marketing [curated]
3.1 Understand markets, customers, and capabilities3.2 Develop marketing strategy3.3 Develop and manage marketing plans3.4 Develop sales strategy3.5 Develop and manage sales plans
APQC PCF 5.0 · Deliver Services · ruled name api.services · departments: service-delivery, professional-services [curated]
5.1 Establish service delivery governance and strategies5.2 Manage service delivery resources5.3 Deliver service to customer
APQC PCF 1.0 · Develop Vision and Strategy · unclaimed · departments: executive, strategy [curated]
1.1 Define the business concept and long-term vision1.2 Develop business strategy1.3 Develop and measure strategic initiatives1.4 Develop and maintain business models
APQC PCF 4.0 · Manage Supply Chain for Physical Products · ruled name apis.supply · departments: procurement, logistics, supply-chain [curated]
4.1 Plan for and align supply chain resources4.2 Procure materials and services4.3 Produce/Assemble/Test product4.4 Manage logistics and warehousing