Measure and benchmark

proc:13.6Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 29 member capabilities, clustered mechanically.

Member capabilities

Analyze performanceanalyzePerformance derived Marketing & Advertising Services 0 offerings Analyze performance against benchmark dataanalyzePerformanceAgainstBenchmarkData derived — 0 offerings Benchmark performancebenchmarkPerformance derived — 0 offerings Calculate performance measurescalculatePerformanceMeasures derived — 0 offerings Collect performance datacollectPerformanceData derived — 0 offerings Conduct gap analysisconductGapAnalysis derived — 0 offerings Conduct internal external benchmarkingconductInternalExternalBenchmarking derived — 0 offerings Conduct internal process external competitiveconductInternalProcessExternalCompetitive derived — 0 offerings Conduct performance assessmentsconductPerformanceAssessments derived — 0 offerings Create city wide outcomes measurementcreateCityWideOutcomesMeasurement derived — 0 offerings Create enterprise measurement systems modelcreateEnterpriseMeasurementSystemsModel derived — 0 offerings Create organizational performance strategycreateOrganizationalPerformanceStrategy derived — 0 offerings Define enterprise measurement modelsdefineEnterpriseMeasurementModels derived — 0 offerings Define organizational performance strategydefineOrganizationalPerformanceStrategy derived — 0 offerings Develop benchmarking capabilitiesdevelopBenchmarkingCapabilities derived — 0 offerings Develop performance improvement plandevelopPerformanceImprovementPlan derived — 0 offerings Establish appropriate performance indicatorsestablishAppropriatePerformanceIndicators derived — 0 offerings Establish monitoring frequencyestablishMonitoringFrequency derived — 0 offerings Establish needestablishNeed derived — 0 offerings Establish performance indicatorsestablishPerformanceIndicators derived — 0 offerings Evaluate process performanceevaluateProcessPerformance derived — 0 offerings Generate what if scenariosgenerateWhatIfScenarios derived — 0 offerings Identify performance trendsidentifyPerformanceTrends derived — 0 offerings Maintain enterprise measurement modelsmaintainEnterpriseMeasurementModels derived — 0 offerings Measure cost effectivenessmeasureCostEffectiveness derived — 0 offerings Measure cycle timemeasureCycleTime derived — 0 offerings Measure process efficiencymeasureProcessEfficiency derived — 0 offerings Measure staff productivitymeasureStaffProductivity derived — 0 offerings Prepare performance reportspreparePerformanceReports derived — 0 offerings