Establish service delivery governance and strategies

proc:5.1Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 89 member capabilities, clustered mechanically.

Member capabilities

Adjust schedulesadjustSchedules derived — 0 offerings Analyze feedback customer needs requirementsanalyzeFeedbackCustomerNeedsRequirements derived — 0 offerings Analyze product velocitiesanalyzeProductVelocities derived — 0 offerings Analyze yard dock trafficanalyzeYardDockTraffic derived — 0 offerings Assign aircraft tail numbersassignAircraftTailNumbers derived — 0 offerings Close out gatecloseOutGate derived — 0 offerings Communicate district customer service standardscommunicateDistrictCustomerServiceStandards derived — 0 offerings Communicate final loadcommunicateFinalLoad derived — 0 offerings Conduct training district customer serviceconductTrainingDistrictCustomerService derived — 0 offerings Create off load plancreateOffLoadPlan derived — 0 offerings Define gate assignments scheduledefineGateAssignmentsSchedule derived — 0 offerings Define labor policiesdefineLaborPolicies derived — 0 offerings Define service delivery goalsdefineServiceDeliveryGoals derived — 0 offerings Define service delivery network supplydefineServiceDeliveryNetworkSupply derived — 0 offerings Define service delivery processdefineServiceDeliveryProcess derived — 0 offerings Define service delivery workplace layoutdefineServiceDeliveryWorkplaceLayout derived — 0 offerings Deliver health programsdeliverHealthPrograms derived — 0 offerings Determine available gatesdetermineAvailableGates derived — 0 offerings Determine fuel requirementsdetermineFuelRequirements derived — 0 offerings Determine lot usagedetermineLotUsage derived — 0 offerings Determine management gatesdetermineManagementGates derived — 0 offerings Determine market requirementsdetermineMarketRequirements derived — 0 offerings Determine schedule based upon constraintsdetermineScheduleBasedUponConstraints derived — 0 offerings Determine student stakeholder support requirementsdetermineStudentStakeholderSupportRequirements derived — 0 offerings Develop health management programsdevelopHealthManagementPrograms derived — 0 offerings Develop innovation strategiesdevelopInnovationStrategies derived — 0 offerings Develop medical policy rulesdevelopMedicalPolicyRules derived — 0 offerings Develop pick plan patternsdevelopPickPlanPatterns derived — 0 offerings Develop service delivery strategiesdevelopServiceDeliveryStrategies derived — 0 offerings Develop student stakeholder listening strategiesdevelopStudentStakeholderListeningStrategies derived — 0 offerings Develop voice customer strategiesdevelopVoiceCustomerStrategies derived — 0 offerings Disaggregate voc datadisaggregateVocData derived — 0 offerings Enforce medical policyenforceMedicalPolicy derived — 0 offerings Establish communication mechanismsestablishCommunicationMechanisms derived — 0 offerings Establish service delivery governanceestablishServiceDeliveryGovernance derived — 0 offerings Establish service delivery governance strategiesestablishServiceDeliveryGovernanceStrategies derived — 0 offerings Estimate aircraft loadestimateAircraftLoad derived — 0 offerings Estimate total passenger bags cargoestimateTotalPassengerBagsCargo derived — 0 offerings Evaluate maintenance requirementsevaluateMaintenanceRequirements derived — 0 offerings Evaluate resource availabilityevaluateResourceAvailability derived — 0 offerings Execute yard dock schedulesexecuteYardDockSchedules derived — 0 offerings Gather voice customer datagatherVoiceCustomerData derived — 0 offerings Generate medical informaticsgenerateMedicalInformatics derived — 0 offerings Generate pick lists pickgeneratePickListsPick derived — 0 offerings Identify customer service performance measuresidentifyCustomerServicePerformanceMeasures derived — 0 offerings Identify district customer service standardsidentifyDistrictCustomerServiceStandards derived — 0 offerings Identify educational program services needsidentifyEducationalProgramServicesNeeds derived — 0 offerings Identify listening mechanismsidentifyListeningMechanisms derived — 0 offerings Identify students stakeholder segmentationidentifyStudentsStakeholderSegmentation derived — 0 offerings Manage aircraft assignment routingmanageAircraftAssignmentRouting derived — 0 offerings Manage dangerous goodsmanageDangerousGoods derived — 0 offerings Manage flight operationsmanageFlightOperations derived — 0 offerings Manage gatesmanageGates derived — 0 offerings Manage health care deliverymanageHealthCareDelivery derived — 0 offerings Manage health program enrollmentmanageHealthProgramEnrollment derived — 0 offerings Manage health programsmanageHealthPrograms derived — 0 offerings Manage loading docks yardmanageLoadingDocksYard derived — 0 offerings Manage prior authorizations pre certifymanagePriorAuthorizationsPreCertify derived — 0 offerings Manage provider referralmanageProviderReferral derived — 0 offerings Manage service delivery development directionmanageServiceDeliveryDevelopmentDirection derived — 0 offerings Manage service delivery performancemanageServiceDeliveryPerformance derived — 0 offerings Monitor medical policymonitorMedicalPolicy derived — 0 offerings Operate warehouseoperateWarehouse derived — 0 offerings Pack orders apply shipping labelspackOrdersApplyShippingLabels derived — 0 offerings Perform existing network analysisperformExistingNetworkAnalysis derived — 0 offerings Perform final balance trim aircraftperformFinalBalanceTrimAircraft derived — 0 offerings Perform gap care analysisperformGapCareAnalysis derived — 0 offerings Perform health program analyticsperformHealthProgramAnalytics derived — 0 offerings Perform health program managementperformHealthProgramManagement derived — 0 offerings Perform medical policy managementperformMedicalPolicyManagement derived — 0 offerings Perform service procedure analysisperformServiceProcedureAnalysis derived — 0 offerings Perform utilization managementperformUtilizationManagement derived — 0 offerings Plan inventory replenishment levelsplanInventoryReplenishmentLevels derived — 0 offerings Plan outbound product flowplanOutboundProductFlow derived — 0 offerings Plan warehouse layout operationsplanWarehouseLayoutOperations derived — 0 offerings Plan workforceplanWorkforce derived — 0 offerings Prepare items productsprepareItemsProducts derived — 0 offerings Produce ground crew assignment planproduceGroundCrewAssignmentPlan derived — 0 offerings Repackage items skusrepackageItemsSkus derived — 0 offerings Review crew schedule assign crewreviewCrewScheduleAssignCrew derived — 0 offerings Review flight schedule aircraft typesreviewFlightScheduleAircraftTypes derived — 0 offerings Review medical policy appealreviewMedicalPolicyAppeal derived — 0 offerings Review service delivery proceduresreviewServiceDeliveryProcedures derived — 0 offerings Set up maintain service deliverysetUpMaintainServiceDelivery derived — 0 offerings Solicit feedback customer service deliverysolicitFeedbackCustomerServiceDelivery derived — 0 offerings Track lots serial numbered itemstrackLotsSerialNumberedItems derived — 0 offerings Track quantity location itemstrackQuantityLocationItems derived — 0 offerings Transfer product cross docktransferProductCrossDock derived — 0 offerings Turn over assignment scheduleturnOverAssignmentSchedule derived — 0 offerings