Deliver service to customer

proc:5.3Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 174 member capabilities, clustered mechanically.

Member capabilities

Adjudicate claimsadjudicateClaims derived — 0 offerings Adjudicate claims process reimbursementadjudicateClaimsProcessReimbursement derived — 0 offerings Administer entertainmentadministerEntertainment derived — 0 offerings Administer third party accountsadministerThirdPartyAccounts derived — 0 offerings Allocate inventoryallocateInventory derived — 0 offerings Analyze customer creditworthinessanalyzeCustomerCreditworthiness derived — 0 offerings Analyze educational support services satisfactionanalyzeEducationalSupportServicesSatisfaction derived — 0 offerings Analyze environment customer needsanalyzeEnvironmentCustomerNeeds derived — 0 offerings Analyze stakeholder complaint data identifyanalyzeStakeholderComplaintDataIdentify derived — 0 offerings Apply anti money laundering policyapplyAntiMoneyLaunderingPolicy derived — 0 offerings Apply customer identification policyapplyCustomerIdentificationPolicy derived — 0 offerings Apply product conditionsapplyProductConditions derived — 0 offerings Apply product pricingapplyProductPricing derived — 0 offerings Archive records update systemsarchiveRecordsUpdateSystems derived — 0 offerings Assign claim control idassignClaimControlId derived — 0 offerings Assist passengers boardingassistPassengersBoarding derived — 0 offerings Assist passengers de planningassistPassengersDePlanning derived — 0 offerings Authenticate customer instructionauthenticateCustomerInstruction derived — 0 offerings Authorize transactionsauthorizeTransactions derived — 0 offerings Balance enterprise inventorybalanceEnterpriseInventory derived — 0 offerings Balance inventorybalanceInventory derived — 0 offerings Book crew accommodationsbookCrewAccommodations derived — 0 offerings Close accountscloseAccounts derived — 0 offerings Close cash drawerscloseCashDrawers derived — 0 offerings Communicate claim outcomescommunicateClaimOutcomes derived — 0 offerings Complete cabin checkcompleteCabinCheck derived — 0 offerings Complete finalize financial management activitiescompleteFinalizeFinancialManagementActivities derived — 0 offerings Complete post flight reportcompletePostFlightReport derived — 0 offerings Complete service deliverycompleteServiceDelivery derived — 0 offerings Conduct emergency proceduresconductEmergencyProcedures derived — 0 offerings Conduct flight activitiesconductFlightActivities derived — 0 offerings Conduct post flight activitiesconductPostFlightActivities derived — 0 offerings Conduct pre departure activitiesconductPreDepartureActivities derived — 0 offerings Conduct pre edit claims examinationconductPreEditClaimsExamination derived — 0 offerings Conduct pre flight briefing crewconductPreFlightBriefingCrew derived — 0 offerings Conduct service delivery project reviewconductServiceDeliveryProjectReview derived — 0 offerings Conduct take offconductTakeOff derived — 0 offerings Confirm deliveryconfirmDelivery derived — 0 offerings Confirm environmental readinessconfirmEnvironmentalReadiness derived — 0 offerings Create claims imaging record claimscreateClaimsImagingRecordClaims derived — 0 offerings De ice aircraftdeIceAircraft derived — 0 offerings Define solutiondefineSolution derived — 0 offerings Deliver banking servicesdeliverBankingServices derived — 0 offerings Deliver servicedeliverService derived — 0 offerings Deploy solutiondeploySolution derived — 0 offerings Deposit cashdepositCash derived — 0 offerings Determine bid scheduledetermineBidSchedule derived — 0 offerings Determine coverage benefitsdetermineCoverageBenefits derived — 0 offerings Determine covered servicedetermineCoveredService derived — 0 offerings Determine eligibilitydetermineEligibility derived — 0 offerings Determine final settlement amountdetermineFinalSettlementAmount derived — 0 offerings Determine reserves requireddetermineReservesRequired derived — 0 offerings Determine resource requirementdetermineResourceRequirement derived — 0 offerings Develop claim encounter informaticsdevelopClaimEncounterInformatics derived — 0 offerings Develop claim policy rulesdevelopClaimPolicyRules derived — 0 offerings Develop flight plan submitdevelopFlightPlanSubmit derived — 0 offerings Develop store cash management policydevelopStoreCashManagementPolicy derived — 0 offerings Enter electronic claims claims systementerElectronicClaimsClaimsSystem derived — 0 offerings Enter interactive claims claims systementerInteractiveClaimsClaimsSystem derived — 0 offerings Enter ocr claims claims systementerOcrClaimsClaimsSystem derived — 0 offerings Enter paper claims claims systementerPaperClaimsClaimsSystem derived — 0 offerings Establish engagement rulesestablishEngagementRules derived — 0 offerings Establish people objectivesestablishPeopleObjectives derived — 0 offerings Evaluate collateral guaranteeevaluateCollateralGuarantee derived — 0 offerings Execute replenishment orders warehouseexecuteReplenishmentOrdersWarehouse derived — 0 offerings Execute service deliveryexecuteServiceDelivery derived — 0 offerings Fund proceedsfundProceeds derived — 0 offerings Gather students stakeholder feedback educationalgatherStudentsStakeholderFeedbackEducational derived — 0 offerings Generate explanation benefitsgenerateExplanationBenefits derived — 0 offerings Generate purchase ordersgeneratePurchaseOrders derived — 0 offerings Generate remittance advisegenerateRemittanceAdvise derived — 0 offerings Generate replenishment ordersgenerateReplenishmentOrders derived — 0 offerings Harvest knowledgeharvestKnowledge derived — 0 offerings Identify changesidentifyChanges derived — 0 offerings Identify resourcesidentifyResources derived — 0 offerings Initiate service deliveryinitiateServiceDelivery derived — 0 offerings Maintain accountsmaintainAccounts derived — 0 offerings Maintain internal accountsmaintainInternalAccounts derived — 0 offerings Make build buy solutionmakeBuildBuySolution derived — 0 offerings Manage claim processing activitymanageClaimProcessingActivity derived — 0 offerings Manage cockpit operationsmanageCockpitOperations derived — 0 offerings Manage crew bid processmanageCrewBidProcess derived — 0 offerings Manage crew ramp operationsmanageCrewRampOperations derived — 0 offerings Manage critical inquiry process appealsmanageCriticalInquiryProcessAppeals derived — 0 offerings Manage enterprise inventorymanageEnterpriseInventory derived — 0 offerings Manage fees interest commissionsmanageFeesInterestCommissions derived — 0 offerings Manage fees interest commissions duemanageFeesInterestCommissionsDue derived — 0 offerings Manage flight crew preparationsmanageFlightCrewPreparations derived — 0 offerings Manage flight crew reportingmanageFlightCrewReporting derived — 0 offerings Manage negotiated changesmanageNegotiatedChanges derived — 0 offerings Manage onboard cateringmanageOnboardCatering derived — 0 offerings Manage party liabilitiesmanagePartyLiabilities derived — 0 offerings Manage pullbacks storesmanagePullbacksStores derived — 0 offerings Manage quality assurance auditing proceduresmanageQualityAssuranceAuditingProcedures derived — 0 offerings Manage ramp operationsmanageRampOperations derived — 0 offerings Manage repaymentsmanageRepayments derived — 0 offerings Manage service delivery completionmanageServiceDeliveryCompletion derived — 0 offerings Manage ship store store pickupmanageShipStoreStorePickup derived — 0 offerings Manage store cashmanageStoreCash derived — 0 offerings Manage transfer transactionsmanageTransferTransactions derived — 0 offerings Measure customer satisfactionmeasureCustomerSatisfaction derived — 0 offerings Measure stakeholder satisfaction complaint handlingmeasureStakeholderSatisfactionComplaintHandling derived — 0 offerings Measure student stakeholder service strategiesmeasureStudentStakeholderServiceStrategies derived — 0 offerings Modify customer informationmodifyCustomerInformation derived — 0 offerings Modify revise approve project planmodifyReviseApproveProjectPlan derived — 0 offerings Monitor account statusmonitorAccountStatus derived — 0 offerings Monitor account transactionsmonitorAccountTransactions derived — 0 offerings Monitor claim policymonitorClaimPolicy derived — 0 offerings Monitor crew performancemonitorCrewPerformance derived — 0 offerings Monitor enterprise inventory levelsmonitorEnterpriseInventoryLevels derived — 0 offerings Monitor product profitabilitymonitorProductProfitability derived — 0 offerings Monitor retail store inventory levelsmonitorRetailStoreInventoryLevels derived — 0 offerings Monitor weathermonitorWeather derived — 0 offerings Obtain approvalobtainApproval derived Marketing & Advertising Services 0 offerings Perform benefits managementperformBenefitsManagement derived — 0 offerings Perform cabin servicesperformCabinServices derived — 0 offerings Perform cash managementperformCashManagement derived — 0 offerings Perform claim policy managementperformClaimPolicyManagement derived — 0 offerings Perform clinical editingperformClinicalEditing derived — 0 offerings Perform out paymentperformOutPayment derived — 0 offerings Perform paymentperformPayment derived — 0 offerings Perform pre flight checksperformPreFlightChecks derived — 0 offerings Perform remittancesperformRemittances derived — 0 offerings Perform safety briefingperformSafetyBriefing derived — 0 offerings Perform securitizationperformSecuritization derived — 0 offerings Perform settlementperformSettlement derived — 0 offerings Perform syndicationperformSyndication derived — 0 offerings Prepare claimsprepareClaims derived — 0 offerings Prepare deal confirmationsprepareDealConfirmations derived — 0 offerings Prepare flight incident reportsprepareFlightIncidentReports derived — 0 offerings Prepare food beveragesprepareFoodBeverages derived — 0 offerings Prepare maintenance reportsprepareMaintenanceReports derived — 0 offerings Prepare master agreementsprepareMasterAgreements derived — 0 offerings Price transactionpriceTransaction derived — 0 offerings Process intake claimsprocessIntakeClaims derived — 0 offerings Process reimbursement notificationprocessReimbursementNotification derived — 0 offerings Produce assignment plansproduceAssignmentPlans derived — 0 offerings Provide account product statementsprovideAccountProductStatements derived — 0 offerings Provide benefits administrationprovideBenefitsAdministration derived — 0 offerings Provide benefits supportprovideBenefitsSupport derived — 0 offerings Provide bid servicesprovideBidServices derived — 0 offerings Provide cabin cleaning servicesprovideCabinCleaningServices derived — 0 offerings Provide cateringprovideCatering derived — 0 offerings Provide fuel servicingprovideFuelServicing derived — 0 offerings Provide post crew reportprovidePostCrewReport derived — 0 offerings Provide water servicingprovideWaterServicing derived — 0 offerings Receive replenishment orders suppliersreceiveReplenishmentOrdersSuppliers derived — 0 offerings Reconcile accountsreconcileAccounts derived — 0 offerings Reconcile receipts paymentsreconcileReceiptsPayments derived — 0 offerings Record account closure system recordrecordAccountClosureSystemRecord derived — 0 offerings Record adjustments system recordrecordAdjustmentsSystemRecord derived — 0 offerings Release resourcesreleaseResources derived — 0 offerings Replenish fulfillment centersreplenishFulfillmentCenters derived — 0 offerings Replenish retail storesreplenishRetailStores derived — 0 offerings Report student stakeholder feedback educationalreportStudentStakeholderFeedbackEducational derived — 0 offerings Retrieve connecting gate informationretrieveConnectingGateInformation derived — 0 offerings Review banking product portfolioreviewBankingProductPortfolio derived — 0 offerings Review claim policy appealreviewClaimPolicyAppeal derived — 0 offerings Review collateral guarantee periodicallyreviewCollateralGuaranteePeriodically derived — 0 offerings Review contract agreed termsreviewContractAgreedTerms derived — 0 offerings Review creditreviewCredit derived — 0 offerings Review customer business objectivesreviewCustomerBusinessObjectives derived — 0 offerings Route claimsrouteClaims derived — 0 offerings Sell duty freesellDutyFree derived — 0 offerings Service bank customersserviceBankCustomers derived — 0 offerings Set up activate accountsetUpActivateAccount derived — 0 offerings Settle transfer transactionssettleTransferTransactions derived — 0 offerings Sign out cash drawerssignOutCashDrawers derived — 0 offerings Solicit stakeholder feedback complaint handlingsolicitStakeholderFeedbackComplaintHandling derived — 0 offerings Structure transactionstructureTransaction derived — 0 offerings Understand customer requirements define refineunderstandCustomerRequirementsDefineRefine derived — 0 offerings Validate claimsvalidateClaims derived — 0 offerings Validate solutionvalidateSolution derived — 0 offerings Verify passenger identityverifyPassengerIdentity derived — 0 offerings