Deliver service to customer

proc:5.3Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 174 member capabilities, clustered mechanically.

Member capabilities

Adjudicate claimsadjudicateClaims derived 0 offerings Adjudicate claims process reimbursementadjudicateClaimsProcessReimbursement derived 0 offerings Administer entertainmentadministerEntertainment derived 0 offerings Administer third party accountsadministerThirdPartyAccounts derived 0 offerings Allocate inventoryallocateInventory derived 0 offerings Analyze customer creditworthinessanalyzeCustomerCreditworthiness derived 0 offerings Analyze educational support services satisfactionanalyzeEducationalSupportServicesSatisfaction derived 0 offerings Analyze environment customer needsanalyzeEnvironmentCustomerNeeds derived 0 offerings Analyze stakeholder complaint data identifyanalyzeStakeholderComplaintDataIdentify derived 0 offerings Apply anti money laundering policyapplyAntiMoneyLaunderingPolicy derived 0 offerings Apply customer identification policyapplyCustomerIdentificationPolicy derived 0 offerings Apply product conditionsapplyProductConditions derived 0 offerings Apply product pricingapplyProductPricing derived 0 offerings Archive records update systemsarchiveRecordsUpdateSystems derived 0 offerings Assign claim control idassignClaimControlId derived 0 offerings Assist passengers boardingassistPassengersBoarding derived 0 offerings Assist passengers de planningassistPassengersDePlanning derived 0 offerings Authenticate customer instructionauthenticateCustomerInstruction derived 0 offerings Authorize transactionsauthorizeTransactions derived 0 offerings Balance enterprise inventorybalanceEnterpriseInventory derived 0 offerings Balance inventorybalanceInventory derived 0 offerings Book crew accommodationsbookCrewAccommodations derived 0 offerings Close accountscloseAccounts derived 0 offerings Close cash drawerscloseCashDrawers derived 0 offerings Communicate claim outcomescommunicateClaimOutcomes derived 0 offerings Complete cabin checkcompleteCabinCheck derived 0 offerings Complete finalize financial management activitiescompleteFinalizeFinancialManagementActivities derived 0 offerings Complete post flight reportcompletePostFlightReport derived 0 offerings Complete service deliverycompleteServiceDelivery derived 0 offerings Conduct emergency proceduresconductEmergencyProcedures derived 0 offerings Conduct flight activitiesconductFlightActivities derived 0 offerings Conduct post flight activitiesconductPostFlightActivities derived 0 offerings Conduct pre departure activitiesconductPreDepartureActivities derived 0 offerings Conduct pre edit claims examinationconductPreEditClaimsExamination derived 0 offerings Conduct pre flight briefing crewconductPreFlightBriefingCrew derived 0 offerings Conduct service delivery project reviewconductServiceDeliveryProjectReview derived 0 offerings Conduct take offconductTakeOff derived 0 offerings Confirm deliveryconfirmDelivery derived 0 offerings Confirm environmental readinessconfirmEnvironmentalReadiness derived 0 offerings Create claims imaging record claimscreateClaimsImagingRecordClaims derived 0 offerings De ice aircraftdeIceAircraft derived 0 offerings Define solutiondefineSolution derived 0 offerings Deliver banking servicesdeliverBankingServices derived 0 offerings Deliver servicedeliverService derived 0 offerings Deploy solutiondeploySolution derived 0 offerings Deposit cashdepositCash derived 0 offerings Determine bid scheduledetermineBidSchedule derived 0 offerings Determine coverage benefitsdetermineCoverageBenefits derived 0 offerings Determine covered servicedetermineCoveredService derived 0 offerings Determine eligibilitydetermineEligibility derived 0 offerings Determine final settlement amountdetermineFinalSettlementAmount derived 0 offerings Determine reserves requireddetermineReservesRequired derived 0 offerings Determine resource requirementdetermineResourceRequirement derived 0 offerings Develop claim encounter informaticsdevelopClaimEncounterInformatics derived 0 offerings Develop claim policy rulesdevelopClaimPolicyRules derived 0 offerings Develop flight plan submitdevelopFlightPlanSubmit derived 0 offerings Develop store cash management policydevelopStoreCashManagementPolicy derived 0 offerings Enter electronic claims claims systementerElectronicClaimsClaimsSystem derived 0 offerings Enter interactive claims claims systementerInteractiveClaimsClaimsSystem derived 0 offerings Enter ocr claims claims systementerOcrClaimsClaimsSystem derived 0 offerings Enter paper claims claims systementerPaperClaimsClaimsSystem derived 0 offerings Establish engagement rulesestablishEngagementRules derived 0 offerings Establish people objectivesestablishPeopleObjectives derived 0 offerings Evaluate collateral guaranteeevaluateCollateralGuarantee derived 0 offerings Execute replenishment orders warehouseexecuteReplenishmentOrdersWarehouse derived 0 offerings Execute service deliveryexecuteServiceDelivery derived 0 offerings Fund proceedsfundProceeds derived 0 offerings Gather students stakeholder feedback educationalgatherStudentsStakeholderFeedbackEducational derived 0 offerings Generate explanation benefitsgenerateExplanationBenefits derived 0 offerings Generate purchase ordersgeneratePurchaseOrders derived 0 offerings Generate remittance advisegenerateRemittanceAdvise derived 0 offerings Generate replenishment ordersgenerateReplenishmentOrders derived 0 offerings Harvest knowledgeharvestKnowledge derived 0 offerings Identify changesidentifyChanges derived 0 offerings Identify resourcesidentifyResources derived 0 offerings Initiate service deliveryinitiateServiceDelivery derived 0 offerings Maintain accountsmaintainAccounts derived 0 offerings Maintain internal accountsmaintainInternalAccounts derived 0 offerings Make build buy solutionmakeBuildBuySolution derived 0 offerings Manage claim processing activitymanageClaimProcessingActivity derived 0 offerings Manage cockpit operationsmanageCockpitOperations derived 0 offerings Manage crew bid processmanageCrewBidProcess derived 0 offerings Manage crew ramp operationsmanageCrewRampOperations derived 0 offerings Manage critical inquiry process appealsmanageCriticalInquiryProcessAppeals derived 0 offerings Manage enterprise inventorymanageEnterpriseInventory derived 0 offerings Manage fees interest commissionsmanageFeesInterestCommissions derived 0 offerings Manage fees interest commissions duemanageFeesInterestCommissionsDue derived 0 offerings Manage flight crew preparationsmanageFlightCrewPreparations derived 0 offerings Manage flight crew reportingmanageFlightCrewReporting derived 0 offerings Manage negotiated changesmanageNegotiatedChanges derived 0 offerings Manage onboard cateringmanageOnboardCatering derived 0 offerings Manage party liabilitiesmanagePartyLiabilities derived 0 offerings Manage pullbacks storesmanagePullbacksStores derived 0 offerings Manage quality assurance auditing proceduresmanageQualityAssuranceAuditingProcedures derived 0 offerings Manage ramp operationsmanageRampOperations derived 0 offerings Manage repaymentsmanageRepayments derived 0 offerings Manage service delivery completionmanageServiceDeliveryCompletion derived 0 offerings Manage ship store store pickupmanageShipStoreStorePickup derived 0 offerings Manage store cashmanageStoreCash derived 0 offerings Manage transfer transactionsmanageTransferTransactions derived 0 offerings Measure customer satisfactionmeasureCustomerSatisfaction derived 0 offerings Measure stakeholder satisfaction complaint handlingmeasureStakeholderSatisfactionComplaintHandling derived 0 offerings Measure student stakeholder service strategiesmeasureStudentStakeholderServiceStrategies derived 0 offerings Modify customer informationmodifyCustomerInformation derived 0 offerings Modify revise approve project planmodifyReviseApproveProjectPlan derived 0 offerings Monitor account statusmonitorAccountStatus derived 0 offerings Monitor account transactionsmonitorAccountTransactions derived 0 offerings Monitor claim policymonitorClaimPolicy derived 0 offerings Monitor crew performancemonitorCrewPerformance derived 0 offerings Monitor enterprise inventory levelsmonitorEnterpriseInventoryLevels derived 0 offerings Monitor product profitabilitymonitorProductProfitability derived 0 offerings Monitor retail store inventory levelsmonitorRetailStoreInventoryLevels derived 0 offerings Monitor weathermonitorWeather derived 0 offerings Obtain approvalobtainApproval derived Marketing & Advertising Services 0 offerings Perform benefits managementperformBenefitsManagement derived 0 offerings Perform cabin servicesperformCabinServices derived 0 offerings Perform cash managementperformCashManagement derived 0 offerings Perform claim policy managementperformClaimPolicyManagement derived 0 offerings Perform clinical editingperformClinicalEditing derived 0 offerings Perform out paymentperformOutPayment derived 0 offerings Perform paymentperformPayment derived 0 offerings Perform pre flight checksperformPreFlightChecks derived 0 offerings Perform remittancesperformRemittances derived 0 offerings Perform safety briefingperformSafetyBriefing derived 0 offerings Perform securitizationperformSecuritization derived 0 offerings Perform settlementperformSettlement derived 0 offerings Perform syndicationperformSyndication derived 0 offerings Prepare claimsprepareClaims derived 0 offerings Prepare deal confirmationsprepareDealConfirmations derived 0 offerings Prepare flight incident reportsprepareFlightIncidentReports derived 0 offerings Prepare food beveragesprepareFoodBeverages derived 0 offerings Prepare maintenance reportsprepareMaintenanceReports derived 0 offerings Prepare master agreementsprepareMasterAgreements derived 0 offerings Price transactionpriceTransaction derived 0 offerings Process intake claimsprocessIntakeClaims derived 0 offerings Process reimbursement notificationprocessReimbursementNotification derived 0 offerings Produce assignment plansproduceAssignmentPlans derived 0 offerings Provide account product statementsprovideAccountProductStatements derived 0 offerings Provide benefits administrationprovideBenefitsAdministration derived 0 offerings Provide benefits supportprovideBenefitsSupport derived 0 offerings Provide bid servicesprovideBidServices derived 0 offerings Provide cabin cleaning servicesprovideCabinCleaningServices derived 0 offerings Provide cateringprovideCatering derived 0 offerings Provide fuel servicingprovideFuelServicing derived 0 offerings Provide post crew reportprovidePostCrewReport derived 0 offerings Provide water servicingprovideWaterServicing derived 0 offerings Receive replenishment orders suppliersreceiveReplenishmentOrdersSuppliers derived 0 offerings Reconcile accountsreconcileAccounts derived 0 offerings Reconcile receipts paymentsreconcileReceiptsPayments derived 0 offerings Record account closure system recordrecordAccountClosureSystemRecord derived 0 offerings Record adjustments system recordrecordAdjustmentsSystemRecord derived 0 offerings Release resourcesreleaseResources derived 0 offerings Replenish fulfillment centersreplenishFulfillmentCenters derived 0 offerings Replenish retail storesreplenishRetailStores derived 0 offerings Report student stakeholder feedback educationalreportStudentStakeholderFeedbackEducational derived 0 offerings Retrieve connecting gate informationretrieveConnectingGateInformation derived 0 offerings Review banking product portfolioreviewBankingProductPortfolio derived 0 offerings Review claim policy appealreviewClaimPolicyAppeal derived 0 offerings Review collateral guarantee periodicallyreviewCollateralGuaranteePeriodically derived 0 offerings Review contract agreed termsreviewContractAgreedTerms derived 0 offerings Review creditreviewCredit derived 0 offerings Review customer business objectivesreviewCustomerBusinessObjectives derived 0 offerings Route claimsrouteClaims derived 0 offerings Sell duty freesellDutyFree derived 0 offerings Service bank customersserviceBankCustomers derived 0 offerings Set up activate accountsetUpActivateAccount derived 0 offerings Settle transfer transactionssettleTransferTransactions derived 0 offerings Sign out cash drawerssignOutCashDrawers derived 0 offerings Solicit stakeholder feedback complaint handlingsolicitStakeholderFeedbackComplaintHandling derived 0 offerings Structure transactionstructureTransaction derived 0 offerings Understand customer requirements define refineunderstandCustomerRequirementsDefineRefine derived 0 offerings Validate claimsvalidateClaims derived 0 offerings Validate solutionvalidateSolution derived 0 offerings Verify passenger identityverifyPassengerIdentity derived 0 offerings