Manage Customer Service

proc:6.0Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 54 member capabilities, clustered mechanically.

Member capabilities

Analyze early warning dataanalyzeEarlyWarningData derived — 0 offerings Collaborate suppliercollaborateSupplier derived — 0 offerings Design strategic supply chaindesignStrategicSupplyChain derived — 0 offerings Develop employee reduction force policiesdevelopEmployeeReductionForcePolicies derived — 0 offerings Develop training certificationdevelopTrainingCertification derived — 0 offerings Dismantle vehiclesdismantleVehicles derived — 0 offerings Engage constituentsengageConstituents derived — 0 offerings Evaluate quality customer interaction customerevaluateQualityCustomerInteractionCustomer derived — 0 offerings Exchange parts locate partsexchangePartsLocateParts derived — 0 offerings Execute parts transportationexecutePartsTransportation derived — 0 offerings Identify completed feedback submissionsidentifyCompletedFeedbackSubmissions derived — 0 offerings Identify incomplete submissions service failuresidentifyIncompleteSubmissionsServiceFailures derived — 0 offerings Identify quality managementidentifyQualityManagement derived — 0 offerings Maintain physical inventorymaintainPhysicalInventory derived — 0 offerings Manage customer servicemanageCustomerService derived — 0 offerings Manage deployment personnelmanageDeploymentPersonnel derived — 0 offerings Manage electronic parts catalogmanageElectronicPartsCatalog derived — 0 offerings Manage employee informationmanageEmployeeInformation derived — 0 offerings Manage employee relocation processmanageEmployeeRelocationProcess derived — 0 offerings Manage end life vehiclemanageEndLifeVehicle derived — 0 offerings Manage former employeesmanageFormerEmployees derived — 0 offerings Manage inventory after salemanageInventoryAfterSale derived — 0 offerings Manage oem wholesale service supportmanageOemWholesaleServiceSupport derived — 0 offerings Manage partsmanageParts derived — 0 offerings Manage parts retail operationsmanagePartsRetailOperations derived — 0 offerings Manage quality after salemanageQualityAfterSale derived — 0 offerings Measure customer service operationsmeasureCustomerServiceOperations derived — 0 offerings Monitor agent calls customersmonitorAgentCallsCustomers derived — 0 offerings Monitor agent correspondence customersmonitorAgentCorrespondenceCustomers derived — 0 offerings Monitor partsmonitorParts derived — 0 offerings Monitor parts supply chainmonitorPartsSupplyChain derived — 0 offerings Monitor supply chainmonitorSupplyChain derived — 0 offerings Perform billingperformBilling derived — 0 offerings Perform parts cross dockingperformPartsCrossDocking derived — 0 offerings Perform service parts executionperformServicePartsExecution derived — 0 offerings Perform service parts planningperformServicePartsPlanning derived — 0 offerings Perform warehousing storageperformWarehousingStorage derived — 0 offerings Plan parts demandplanPartsDemand derived — 0 offerings Plan parts distributionplanPartsDistribution derived — 0 offerings Plan parts inventoryplanPartsInventory derived — 0 offerings Plan parts supplyplanPartsSupply derived — 0 offerings Process complaintsprocessComplaints derived — 0 offerings Process inbound parts confirm receiptprocessInboundPartsConfirmReceipt derived — 0 offerings Process outbound partsprocessOutboundParts derived — 0 offerings Process parts purchase orderprocessPartsPurchaseOrder derived — 0 offerings Process product service letterprocessProductServiceLetter derived — 0 offerings Process sales orderprocessSalesOrder derived — 0 offerings Provide telematics serviceprovideTelematicsService derived — 0 offerings Rebuild partrebuildPart derived — 0 offerings Recycle vehicle partsrecycleVehicleParts derived — 0 offerings Service partsserviceParts derived — 0 offerings Track vehicle partstrackVehicleParts derived — 0 offerings Train customer service work forcetrainCustomerServiceWorkForce derived — 0 offerings Work dealer service advisor techniciansworkDealerServiceAdvisorTechnicians derived — 0 offerings