Service products after sales

proc:6.3Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 82 member capabilities, clustered mechanically.

Member capabilities

Account member setup maintenanceaccountMemberSetupMaintenance derived — 0 offerings Align employeealignEmployee derived — 0 offerings Approve warranty claimapproveWarrantyClaim derived — 0 offerings Assess case context situationassessCaseContextSituation derived — 0 offerings Authorize paymentauthorizePayment derived — 0 offerings Capture customer saas usage datacaptureCustomerSaasUsageData derived — 0 offerings Check warranty eligibilitycheckWarrantyEligibility derived — 0 offerings Close case document outcomescloseCaseDocumentOutcomes derived — 0 offerings Close claimcloseClaim derived — 0 offerings Confirm specific service requirementsconfirmSpecificServiceRequirements derived — 0 offerings Coordinate delivery servicescoordinateDeliveryServices derived — 0 offerings Create account paperworkcreateAccountPaperwork derived — 0 offerings Create customer profilecreateCustomerProfile derived — 0 offerings Create resourcing plan schedulecreateResourcingPlanSchedule derived — 0 offerings Create service order fulfillment schedulecreateServiceOrderFulfillmentSchedule derived — 0 offerings Create supplier recovery claimscreateSupplierRecoveryClaims derived — 0 offerings Define issuedefineIssue derived — 0 offerings Define performance objectivesdefinePerformanceObjectives derived — 0 offerings Define service attributesdefineServiceAttributes derived — 0 offerings Determine dealer installed accessory installationsdetermineDealerInstalledAccessoryInstallations derived — 0 offerings Determine responsible partydetermineResponsibleParty derived — 0 offerings Develop advising strategydevelopAdvisingStrategy derived — 0 offerings Develop distribute service proceduresdevelopDistributeServiceProcedures derived — 0 offerings Develop employee career plansdevelopEmployeeCareerPlans derived — 0 offerings Develop service technologydevelopServiceTechnology derived — 0 offerings Dispatch resourcesdispatchResources derived — 0 offerings Enable after sales installations repairsenableAfterSalesInstallationsRepairs derived — 0 offerings Ensure compliance quality service levelensureComplianceQualityServiceLevel derived — 0 offerings Ensure quality serviceensureQualityService derived — 0 offerings Establish remote service offeringestablishRemoteServiceOffering derived — 0 offerings Execute product repairexecuteProductRepair derived — 0 offerings Explore alternative solutionsexploreAlternativeSolutions derived — 0 offerings Facilitate communication amongst case stakeholdersfacilitateCommunicationAmongstCaseStakeholders derived — 0 offerings Generate service ordergenerateServiceOrder derived — 0 offerings Identify completed service ordersidentifyCompletedServiceOrders derived — 0 offerings Identify incomplete service orders serviceidentifyIncompleteServiceOrdersService derived — 0 offerings Identify saas licensing terminalsidentifySaasLicensingTerminals derived — 0 offerings Identify saas related products servicesidentifySaasRelatedProductsServices derived — 0 offerings Identify saas services upgradesidentifySaasServicesUpgrades derived — 0 offerings Identify saas warranty support needsidentifySaasWarrantySupportNeeds derived — 0 offerings Identify service failuresidentifyServiceFailures derived — 0 offerings Introduce new employeesintroduceNewEmployees derived — 0 offerings Introduce workplaceintroduceWorkplace derived — 0 offerings Investigate issue perform root causeinvestigateIssuePerformRootCause derived — 0 offerings Investigate warranty issuesinvestigateWarrantyIssues derived — 0 offerings Manage account member setupmanageAccountMemberSetup derived — 0 offerings Manage account relationshipsmanageAccountRelationships derived — 0 offerings Manage casesmanageCases derived — 0 offerings Manage customer relationships billingmanageCustomerRelationshipsBilling derived — 0 offerings Manage customer self service materialsmanageCustomerSelfServiceMaterials derived — 0 offerings Manage employee orientation assignmentmanageEmployeeOrientationAssignment derived — 0 offerings Manage pre authorizationsmanagePreAuthorizations derived — 0 offerings Manage preauthorizationsmanagePreauthorizations derived — 0 offerings Manage service order fulfillmentmanageServiceOrderFulfillment derived — 0 offerings Manage service order fulfillment progressmanageServiceOrderFulfillmentProgress derived — 0 offerings Manage software servicemanageSoftwareService derived — 0 offerings Manage supplier recoverymanageSupplierRecovery derived — 0 offerings Negotiate recoveries suppliersnegotiateRecoveriesSuppliers derived — 0 offerings Notify originator approve reject decisionnotifyOriginatorApproveRejectDecision derived — 0 offerings Organize daily service order fulfillmentorganizeDailyServiceOrderFulfillment derived — 0 offerings Process customer feedback services deliveredprocessCustomerFeedbackServicesDelivered derived — 0 offerings Process customer requestprocessCustomerRequest derived — 0 offerings Process warranty claimsprocessWarrantyClaims derived — 0 offerings Provide coachingprovideCoaching derived — 0 offerings Provide serviceprovideService derived — 0 offerings Receive investigation result recommendationreceiveInvestigationResultRecommendation derived — 0 offerings Receive warranty claimreceiveWarrantyClaim derived — 0 offerings Reconcile warranty transaction dispositionreconcileWarrantyTransactionDisposition derived — 0 offerings Register productsregisterProducts derived — 0 offerings Reinforce training developmentreinforceTrainingDevelopment derived — 0 offerings Report compliancereportCompliance derived — 0 offerings Request defective partrequestDefectivePart derived — 0 offerings Resolve collision issuesresolveCollisionIssues derived — 0 offerings Resolve technical issuesresolveTechnicalIssues derived — 0 offerings Schedule field servicescheduleFieldService derived — 0 offerings Select define best case managementselectDefineBestCaseManagement derived — 0 offerings Service productsserviceProducts derived — 0 offerings Service products after salesserviceProductsAfterSales derived — 0 offerings Solicit customer feedback services deliveredsolicitCustomerFeedbackServicesDelivered derived — 0 offerings Train service providerstrainServiceProviders derived — 0 offerings Update faq listupdateFaqList derived — 0 offerings Validate warranty claimvalidateWarrantyClaim derived — 0 offerings