Manage product recalls and regulatory audits

proc:6.4Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 26 member capabilities, clustered mechanically.

Member capabilities

Analyze customer value statusanalyzeCustomerValueStatus derived — 0 offerings Assess likelihood consequences occurrence hazardsassessLikelihoodConsequencesOccurrenceHazards derived — 0 offerings Follow up consumer delivery salesfollowUpConsumerDeliverySales derived — 0 offerings Generate customer service requestgenerateCustomerServiceRequest derived — 0 offerings Initiate recallinitiateRecall derived — 0 offerings Maintain member relationships inquiresmaintainMemberRelationshipsInquires derived — 0 offerings Manage customer recordmanageCustomerRecord derived — 0 offerings Manage customer service complaintsmanageCustomerServiceComplaints derived — 0 offerings Manage customer service requests inquiriesmanageCustomerServiceRequestsInquiries derived — 0 offerings Manage customer transaction complaintsmanageCustomerTransactionComplaints derived — 0 offerings Manage health safetymanageHealthSafety derived — 0 offerings Manage member inquiry intakemanageMemberInquiryIntake derived — 0 offerings Manage member relationships loyaltymanageMemberRelationshipsLoyalty derived — 0 offerings Manage product recalls regulatory auditsmanageProductRecallsRegulatoryAudits derived — 0 offerings Manage recall related communicationsmanageRecallRelatedCommunications derived — 0 offerings Manage recall terminationmanageRecallTermination derived — 0 offerings Monitor recall effectivenessmonitorRecallEffectiveness derived — 0 offerings Perform customer based operationsperformCustomerBasedOperations derived — 0 offerings Perform research resolve inquiriesperformResearchResolveInquiries derived — 0 offerings Perform trackingperformTracking derived — 0 offerings Perform trading operationsperformTradingOperations derived — 0 offerings Plan customer service operationsplanCustomerServiceOperations derived — 0 offerings Provide proactive reactive adviceprovideProactiveReactiveAdvice derived — 0 offerings Review recall strategyreviewRecallStrategy derived — 0 offerings Submit regulatory reportssubmitRegulatoryReports derived Marketing & Advertising Services 0 offerings Track financial newstrackFinancialNews derived — 0 offerings