Create and manage support services/solutions

proc:8.7Processes cluster

Basis: APQC PCF level-2 process group (category when variant-only). 61 member capabilities, clustered mechanically.

Member capabilities

Administer it licenses user agreementsadministerItLicensesUserAgreements derived Accounting & Tax 0 offerings Assess business objectives it serviceassessBusinessObjectivesItService derived Accounting & Tax 0 offerings Assess it infrastructure business objectivesassessItInfrastructureBusinessObjectives derived Accounting & Tax 0 offerings Balance operational workloads across availablebalanceOperationalWorkloadsAcrossAvailable derived Accounting & Tax 0 offerings Communicate service support needscommunicateServiceSupportNeeds derived Accounting & Tax 0 offerings Coordinate external support providerscoordinateExternalSupportProviders derived Accounting & Tax 0 offerings Create it service delivery modelcreateItServiceDeliveryModel derived Accounting & Tax 0 offerings Create it support modelcreateItSupportModel derived Accounting & Tax 0 offerings Create support services solutionscreateSupportServicesSolutions derived Accounting & Tax 0 offerings Define it escalation mechanismsdefineItEscalationMechanisms derived Accounting & Tax 0 offerings Define it service delivery portfoliodefineItServiceDeliveryPortfolio derived Accounting & Tax 0 offerings Define it service delivery sourcingdefineItServiceDeliverySourcing derived Accounting & Tax 0 offerings Define it service support portfoliodefineItServiceSupportPortfolio derived Accounting & Tax 0 offerings Define service delivery strategydefineServiceDeliveryStrategy derived Accounting & Tax 0 offerings Define service support planningdefineServiceSupportPlanning derived Accounting & Tax 0 offerings Define service support strategydefineServiceSupportStrategy derived Accounting & Tax 0 offerings Determine it service delivery locationsdetermineItServiceDeliveryLocations derived Accounting & Tax 0 offerings Determine ongoing it infrastructure capabilitiesdetermineOngoingItInfrastructureCapabilities derived Accounting & Tax 0 offerings Determine required support resource levelsdetermineRequiredSupportResourceLevels derived Accounting & Tax 0 offerings Determine specific problem support proceduresdetermineSpecificProblemSupportProcedures derived Accounting & Tax 0 offerings Develop infrastructure resource planningdevelopInfrastructureResourcePlanning derived Accounting & Tax 0 offerings Develop it service delivery strategydevelopItServiceDeliveryStrategy derived Accounting & Tax 0 offerings Develop it support service sourcingdevelopItSupportServiceSourcing derived Accounting & Tax 0 offerings Develop service delivery operationsdevelopServiceDeliveryOperations derived Accounting & Tax 0 offerings Escalate it requestsescalateItRequests derived Accounting & Tax 0 offerings Establish support service frameworkestablishSupportServiceFramework derived Accounting & Tax 0 offerings Execute it continuity recovery actionexecuteItContinuityRecoveryAction derived Accounting & Tax 0 offerings Install configure upgrade infrastructure componentsinstallConfigureUpgradeInfrastructureComponents derived Accounting & Tax 0 offerings Maintain it asset recordsmaintainItAssetRecords derived Accounting & Tax 0 offerings Maintain optimize batch job schedulemaintainOptimizeBatchJobSchedule derived Accounting & Tax 0 offerings Maintain service support knowledge repositorymaintainServiceSupportKnowledgeRepository derived Accounting & Tax 0 offerings Maintain service support learningmaintainServiceSupportLearning derived Accounting & Tax 0 offerings Manage infrastructure configurationmanageInfrastructureConfiguration derived Accounting & Tax 0 offerings Manage infrastructure performance capacitymanageInfrastructurePerformanceCapacity derived Accounting & Tax 0 offerings Manage infrastructure resource administrationmanageInfrastructureResourceAdministration derived Accounting & Tax 0 offerings Manage it infrastructure data recoverymanageItInfrastructureDataRecovery derived Accounting & Tax 0 offerings Manage it service support resourcesmanageItServiceSupportResources derived Accounting & Tax 0 offerings Manage it user requestsmanageItUserRequests derived Accounting & Tax 0 offerings Manage service delivery workloadsmanageServiceDeliveryWorkloads derived Accounting & Tax 0 offerings Monitor it infrastructure securitymonitorItInfrastructureSecurity derived Accounting & Tax 0 offerings Monitor it service support performancemonitorItServiceSupportPerformance derived Accounting & Tax 0 offerings Monitor riskmonitorRisk derived Accounting & Tax 0 offerings Operate it user supportoperateItUserSupport derived Accounting & Tax 0 offerings Operate online systemsoperateOnlineSystems derived Accounting & Tax 0 offerings Perform infrastructure component maintenanceperformInfrastructureComponentMaintenance derived Accounting & Tax 0 offerings Plan it infrastructure changeplanItInfrastructureChange derived Accounting & Tax 0 offerings Plan it license usage volumesplanItLicenseUsageVolumes derived Accounting & Tax 0 offerings Plan operational activitiesplanOperationalActivities derived Accounting & Tax 0 offerings Plan service delivery controlplanServiceDeliveryControl derived Accounting & Tax 0 offerings Produce output mediaproduceOutputMedia derived Accounting & Tax 0 offerings Provide it infrastructure service capabilitiesprovideItInfrastructureServiceCapabilities derived Accounting & Tax 0 offerings Provide it resolution capabilitiesprovideItResolutionCapabilities derived Accounting & Tax 0 offerings Provide service support tools technologyprovideServiceSupportToolsTechnology derived Accounting & Tax 0 offerings Resolve it issues requestsresolveItIssuesRequests derived Accounting & Tax 0 offerings Run batch job schedulerunBatchJobSchedule derived Accounting & Tax 0 offerings Schedule change release windowsscheduleChangeReleaseWindows derived Accounting & Tax 0 offerings Schedule optimize backup archive activitiesscheduleOptimizeBackupArchiveActivities derived Accounting & Tax 0 offerings Schedule service delivery resourcesscheduleServiceDeliveryResources derived Accounting & Tax 0 offerings Triage it issues requeststriageItIssuesRequests derived Accounting & Tax 0 offerings Triage it service delivery incidentstriageItServiceDeliveryIncidents derived Accounting & Tax 0 offerings Understand it support demand patternsunderstandItSupportDemandPatterns derived Accounting & Tax 0 offerings