Collect data about consumer needs or opinions

wa:4.A.1.a.1.I14Work activities cluster

Basis: O*NET IWA (task→DWA→IWA crosswalk). 53 member capabilities, clustered mechanically.

Member capabilities

Assess current future customer needsassessCurrentFutureCustomerNeeds derived Telecommunications 0 offerings Assist attorneys collecting informationassistAttorneysCollectingInformation derived Customer Service 0 offerings Check employers referencescheckEmployersReferences derived Customer Service 0 offerings Collect data about customer needscollectDataAboutCustomerNeeds derived — 0 offerings Conduct annualconductAnnual derived Customer Service 0 offerings Conduct economic commercial surveysconductEconomicCommercialSurveys derived Marketing & Advertising Services 0 offerings Conduct market researchconductMarketResearch derived — 0 offerings Conduct needs assessmentsconductNeedsAssessments derived Telecommunications 0 offerings Conduct needs assessments surveysconductNeedsAssessmentsSurveys derived Construction 0 offerings Conduct opinion surveys needs assessmentsconductOpinionSurveysNeedsAssessments derived — 0 offerings Conduct research consumer opinions buyingconductResearchConsumerOpinionsBuying derived Construction 0 offerings Conduct research interviewsconductResearchInterviews derived — 0 offerings Conduct surveysconductSurveys derived Construction 0 offerings Conduct testsconductTests derived Telecommunications 0 offerings Conduct user researchconductUserResearch derived Telecommunications 0 offerings Confer customers engineersconferCustomersEngineers derived Automotive 0 offerings Confer management conduct surveysconferManagementConductSurveys derived Construction 0 offerings Contact credit bureauscontactCreditBureaus derived Customer Service 0 offerings Contact former employers acquaintancescontactFormerEmployersAcquaintances derived Customer Service 0 offerings Converse customerconverseCustomer derived Automotive 0 offerings Determine customer financial services needsdetermineCustomerFinancialServicesNeeds derived Automotive 0 offerings Determine replacement parts requireddetermineReplacementPartsRequired derived Automotive 0 offerings Determine topicsdetermineTopics derived — 0 offerings Develop understanding customer needs takedevelopUnderstandingCustomerNeedsTake derived Accounting & Tax 0 offerings Gather customer product informationgatherCustomerProductInformation derived — 0 offerings Gather data pertaininggatherDataPertaining derived Telecommunications 0 offerings Gather information prospective customersgatherInformationProspectiveCustomers derived Automotive 0 offerings Greet customers ascertain what customergreetCustomersAscertainWhatCustomer derived Retail & E-commerce 0 offerings Greet customers discuss typegreetCustomersDiscussType derived Automotive 0 offerings Identify target marketsidentifyTargetMarkets derived — 0 offerings Interview prospective clientsinterviewProspectiveClients derived Automotive 0 offerings Investigate product characteristicsinvestigateProductCharacteristics derived — 0 offerings Learn about competitor products consumerlearnAboutCompetitorProductsConsumer derived Automotive 0 offerings Locate addresses householdslocateAddressesHouseholds derived Customer Service 0 offerings Make decisions balance perspectives privatemakeDecisionsBalancePerspectivesPrivate derived Construction 0 offerings Monitor customer preferencesmonitorCustomerPreferences derived Construction 0 offerings Obtain computer printout policy cancellationsobtainComputerPrintoutPolicyCancellations derived Customer Service 0 offerings Obtain credit records reporting agenciesobtainCreditRecordsReportingAgencies derived Customer Service 0 offerings Obtain customer namesobtainCustomerNames derived Customer Service 0 offerings Obtain information about client productsobtainInformationAboutClientProducts derived Automotive 0 offerings Obtain information about potential creditorsobtainInformationAboutPotentialCreditors derived Customer Service 0 offerings Obtain information requiredobtainInformationRequired derived Customer Service 0 offerings Obtain personal financial information aboutobtainPersonalFinancialInformationAbout derived — 0 offerings Participate new product planning marketparticipateNewProductPlanningMarket derived — 0 offerings Plan market public opinion researchplanMarketPublicOpinionResearch derived — 0 offerings Provide direct service supportprovideDirectServiceSupport derived Nonprofits & Civic Organizations 0 offerings Read catalogsreadCatalogs derived Automotive 0 offerings Receive charge slips credit applicationsreceiveChargeSlipsCreditApplications derived Customer Service 0 offerings Request information law enforcement officialsrequestInformationLawEnforcementOfficials derived Customer Service 0 offerings Research target audience projectsresearchTargetAudienceProjects derived — 0 offerings Search directoriessearchDirectories derived Customer Service 0 offerings Trace delinquent customerstraceDelinquentCustomers derived Customer Service 0 offerings Visit retailers sales representativesvisitRetailersSalesRepresentatives derived Automotive 0 offerings