Provide information to guests, clients, or customers

wa:4.A.4.a.3.I03Work activities cluster

Basis: O*NET IWA (task→DWA→IWA crosswalk). 122 member capabilities, clustered mechanically.

Member capabilities

Administer religious rites ordinancesadministerReligiousRitesOrdinances derived — 0 offerings Advise customers necessary actions strategiesadviseCustomersNecessaryActionsStrategies derived Customer Service 0 offerings Advise passengersadvisePassengers derived Passenger Transport & Mobility 0 offerings Announce amusement park attractionsannounceAmusementParkAttractions derived Personal Care Services 0 offerings Announce arrival departure informationannounceArrivalDepartureInformation derived Customer Service 0 offerings Announce flight delays descent preparationsannounceFlightDelaysDescentPreparations derived Passenger Transport & Mobility 0 offerings Announce routes stopsannounceRoutesStops derived — 0 offerings Announce safety emergency proceduresannounceSafetyEmergencyProcedures derived Passenger Transport & Mobility 0 offerings Announce stopsannounceStops derived Passenger Transport & Mobility 0 offerings Answer incoming callsanswerIncomingCalls derived Customer Service 0 offerings Answer incoming phone callsanswerIncomingPhoneCalls derived Automotive 0 offerings Answer inquiries pertaininganswerInquiriesPertaining derived Construction 0 offerings Answer passenger questions about flightsanswerPassengerQuestionsAboutFlights derived Passenger Transport & Mobility 0 offerings Answer patient call signalsanswerPatientCallSignals derived — 0 offerings Answer patient calls determine howanswerPatientCallsDetermineHow derived — 0 offerings Answer phone calls direct callsanswerPhoneCallsDirectCalls derived Customer Service 0 offerings Answer questions advise customers regardinganswerQuestionsAdviseCustomersRegarding derived Customer Service 0 offerings Answer routine inquiriesanswerRoutineInquiries derived Customer Service 0 offerings Answer telephone callsanswerTelephoneCalls derived — 0 offerings Answer telephone calls potential customersanswerTelephoneCallsPotentialCustomers derived Automotive 0 offerings Answer telephone calls respondanswerTelephoneCallsRespond derived — 0 offerings Answer telephone inquiriesanswerTelephoneInquiries derived — 0 offerings Answer telephones assist customers questionsanswerTelephonesAssistCustomersQuestions derived Customer Service 0 offerings Answer telephones direct callsanswerTelephonesDirectCalls derived Customer Service 0 offerings Answer telephones give informationanswerTelephonesGiveInformation derived Customer Service 0 offerings Arrange telephone answering servicesarrangeTelephoneAnsweringServices derived Construction 0 offerings Assist guests special needsassistGuestsSpecialNeeds derived Personal Care Services 0 offerings Assist passengersassistPassengers derived Passenger Transport & Mobility 0 offerings Assist patronsassistPatrons derived Personal Care Services 0 offerings Book airline train ticketsbookAirlineTrainTickets derived Personal Care Services 0 offerings Call customerscallCustomers derived Customer Service 0 offerings Contact borrowers delinquent accountscontactBorrowersDelinquentAccounts derived Accounting & Tax 0 offerings Contact customers travel agentscontactCustomersTravelAgents derived Customer Service 0 offerings Contact insured involved personscontactInsuredInvolvedPersons derived Customer Service 0 offerings Contact job applicantscontactJobApplicants derived Accounting & Tax 0 offerings Correspond insured agentcorrespondInsuredAgent derived Customer Service 0 offerings Describe menu itemsdescribeMenuItems derived — 0 offerings Describe tour points interestdescribeTourPointsInterest derived Personal Care Services 0 offerings Describe winesdescribeWines derived — 0 offerings Determine faresdetermineFares derived Passenger Transport & Mobility 0 offerings Direct patronsdirectPatrons derived Personal Care Services 0 offerings Discuss account status activity customersdiscussAccountStatusActivityCustomers derived — 0 offerings Distribute menusdistributeMenus derived — 0 offerings Distribute programsdistributePrograms derived Personal Care Services 0 offerings Enroll individualsenrollIndividuals derived Customer Service 0 offerings Explain changes contract provisionsexplainChangesContractProvisions derived Telecommunications 0 offerings Explain how menu items preparedexplainHowMenuItemsPrepared derived — 0 offerings Furnish customers information events activitiesfurnishCustomersInformationEventsActivities derived Personal Care Services 0 offerings Give advice sightseeing shoppinggiveAdviceSightseeingShopping derived Personal Care Services 0 offerings Greet customers help them locategreetCustomersHelpThemLocate derived — 0 offerings Greet guestsgreetGuests derived Construction 0 offerings Greet passengersgreetPassengers derived Passenger Transport & Mobility 0 offerings Greet passengers boarding aircraft directgreetPassengersBoardingAircraftDirect derived Passenger Transport & Mobility 0 offerings Greet passengers boarding transportation equipmentgreetPassengersBoardingTransportationEquipment derived Passenger Transport & Mobility 0 offerings Greet patients arriving office clinicgreetPatientsArrivingOfficeClinic derived — 0 offerings Greet visitors callers handle inquiriesgreetVisitorsCallersHandleInquiries derived Customer Service 0 offerings Help customers find location productshelpCustomersFindLocationProducts derived Automotive 0 offerings Implement online customer service processesimplementOnlineCustomerServiceProcesses derived Sales & Marketing 0 offerings Impose payment deadlines delinquent taxpayersimposePaymentDeadlinesDelinquentTaxpayers derived Accounting & Tax 0 offerings Inform customersinformCustomers derived Customer Service 0 offerings Inform customers daily specialsinformCustomersDailySpecials derived — 0 offerings Inform individuals organizations status findingsinformIndividualsOrganizationsStatusFindings derived — 0 offerings Inform patrons establishment specialties featuresinformPatronsEstablishmentSpecialtiesFeatures derived — 0 offerings Inform public available servicesinformPublicAvailableServices derived Construction 0 offerings Inform regular customers new productsinformRegularCustomersNewProducts derived Passenger Transport & Mobility 0 offerings Inform tenants facilitiesinformTenantsFacilities derived — 0 offerings Interact publicinteractPublic derived Passenger Transport & Mobility 0 offerings Investigate customer problems referredinvestigateCustomerProblemsReferred derived Telecommunications 0 offerings Lead tours answer visitor questionsleadToursAnswerVisitorQuestions derived Personal Care Services 0 offerings Leave messagesleaveMessages derived Customer Service 0 offerings Leave notices telling patronsleaveNoticesTellingPatrons derived Customer Service 0 offerings Locate customers delinquent accountslocateCustomersDelinquentAccounts derived Customer Service 0 offerings Locate items requestedlocateItemsRequested derived — 0 offerings Make announcementsmakeAnnouncements derived Passenger Transport & Mobility 0 offerings Make announcements regarding flightsmakeAnnouncementsRegardingFlights derived Passenger Transport & Mobility 0 offerings Notify consigneesnotifyConsignees derived Customer Service 0 offerings Notify taxpayers overpayment underpaymentnotifyTaxpayersOverpaymentUnderpayment derived Accounting & Tax 0 offerings Offer customers carry out serviceofferCustomersCarryOutService derived Automotive 0 offerings Page guests hotel lobbiespageGuestsHotelLobbies derived Personal Care Services 0 offerings Page individuals wanted box officepageIndividualsWantedBoxOffice derived Personal Care Services 0 offerings Perform patient servicesperformPatientServices derived Customer Service 0 offerings Perform sales floor workperformSalesFloorWork derived Business Operations & Management 0 offerings Prepare correspondenceprepareCorrespondence derived Public Administration, Permits & Procurement 0 offerings Prepare passengers aircraftpreparePassengersAircraft derived Passenger Transport & Mobility 0 offerings Present business related informationpresentBusinessRelatedInformation derived — 0 offerings Present cases participate discussion claimpresentCasesParticipateDiscussionClaim derived Accounting & Tax 0 offerings Present food beverage information menuspresentFoodBeverageInformationMenus derived — 0 offerings Present loan repayment schedulespresentLoanRepaymentSchedules derived Customer Service 0 offerings Present menuspresentMenus derived — 0 offerings Present oral written reports generalpresentOralWrittenReportsGeneral derived Accounting & Tax 0 offerings Produce reports presentations outline findingsproduceReportsPresentationsOutlineFindings derived Accounting & Tax 0 offerings Provide attraction event informationprovideAttractionEventInformation derived — 0 offerings Provide basic informationprovideBasicInformation derived — 0 offerings Provide customer assistance informationprovideCustomerAssistanceInformation derived Passenger Transport & Mobility 0 offerings Provide customers change address cardsprovideCustomersChangeAddressCards derived Customer Service 0 offerings Provide customers general information assistanceprovideCustomersGeneralInformationAssistance derived — 0 offerings Provide customers information about localprovideCustomersInformationAboutLocal derived Passenger Transport & Mobility 0 offerings Provide customers information routesprovideCustomersInformationRoutes derived Passenger Transport & Mobility 0 offerings Provide customers product detailsprovideCustomersProductDetails derived — 0 offerings Provide customers travel suggestions informationprovideCustomersTravelSuggestionsInformation derived Customer Service 0 offerings Provide direct assistanceprovideDirectAssistance derived — 0 offerings Provide directionsprovideDirections derived Personal Care Services 0 offerings Provide directions pertinent informationprovideDirectionsPertinentInformation derived Personal Care Services 0 offerings Provide guests information about localprovideGuestsInformationAboutLocal derived — 0 offerings Provide guests menusprovideGuestsMenus derived — 0 offerings Provide information about local featuresprovideInformationAboutLocalFeatures derived Personal Care Services 0 offerings Provide information concerning circumstances deathprovideInformationConcerningCircumstancesDeath derived Public Administration, Permits & Procurement 0 offerings Provide notificationsprovideNotifications derived — 0 offerings Provide passengers information advice aboutprovidePassengersInformationAdviceAbout derived Passenger Transport & Mobility 0 offerings Provide patrons directionsprovidePatronsDirections derived — 0 offerings Provide requested information student progressprovideRequestedInformationStudentProgress derived Personal Care Services 0 offerings Provide transportation informationprovideTransportationInformation derived — 0 offerings Receive incoming telephone alarm systemreceiveIncomingTelephoneAlarmSystem derived Customer Service 0 offerings Receive telephone callsreceiveTelephoneCalls derived Customer Service 0 offerings Relay credit report informationrelayCreditReportInformation derived Customer Service 0 offerings Resolve product availability problems collaborationresolveProductAvailabilityProblemsCollaboration derived Sales & Marketing 0 offerings Review accounts charges guestsreviewAccountsChargesGuests derived Customer Service 0 offerings Select substitute titlesselectSubstituteTitles derived Customer Service 0 offerings Send noticessendNotices derived Accounting & Tax 0 offerings Supply guests travelers directionssupplyGuestsTravelersDirections derived Personal Care Services 0 offerings Use telephoneuseTelephone derived Customer Service 0 offerings Warn violators infractions penaltieswarnViolatorsInfractionsPenalties derived Public Administration, Permits & Procurement 0 offerings