Respond to customer problems or inquiries

wa:4.A.4.a.8.I03Work activities cluster

Basis: O*NET IWA (task→DWA→IWA crosswalk). 51 member capabilities, clustered mechanically.

Member capabilities

Accept music requests event guestsacceptMusicRequestsEventGuests derived — 0 offerings Advise clients respondadviseClientsRespond derived Accounting & Tax 0 offerings Answer client questions about purposesanswerClientQuestionsAboutPurposes derived Accounting & Tax 0 offerings Answer customer questions about goodsanswerCustomerQuestionsAboutGoods derived — 0 offerings Answer customer questions about productsanswerCustomerQuestionsAboutProducts derived Automotive 0 offerings Answer customer questions about servicesanswerCustomerQuestionsAboutServices derived Automotive 0 offerings Answer customer questions regarding problemsanswerCustomerQuestionsRegardingProblems derived Customer Service 0 offerings Answer patron questions about gaminganswerPatronQuestionsAboutGaming derived Personal Care Services 0 offerings Answer questions about game rulesanswerQuestionsAboutGameRules derived Personal Care Services 0 offerings Answer questions about product featuresanswerQuestionsAboutProductFeatures derived Automotive 0 offerings Answer questions regarding store merchandiseanswerQuestionsRegardingStoreMerchandise derived Retail & E-commerce 0 offerings Answer questions taxpayers assist themanswerQuestionsTaxpayersAssistThem derived Accounting & Tax 0 offerings Answer simple questions about clientanswerSimpleQuestionsAboutClient derived Customer Service 0 offerings Apply customer feedbackapplyCustomerFeedback derived Passenger Transport & Mobility 0 offerings Check customerscheckCustomers derived — 0 offerings Collect fines respondcollectFinesRespond derived — 0 offerings Communicate customers regarding orderscommunicateCustomersRegardingOrders derived — 0 offerings Communicate readerscommunicateReaders derived — 0 offerings Confer clientsconferClients derived Accounting & Tax 0 offerings Confer customers supervising personnelconferCustomersSupervisingPersonnel derived Customer Service 0 offerings Confer establishment representativesconferEstablishmentRepresentatives derived Customer Service 0 offerings Consult customersconsultCustomers derived Accounting & Tax 0 offerings Contact applicants creditorscontactApplicantsCreditors derived Accounting & Tax 0 offerings Contact taxpayerscontactTaxpayers derived Accounting & Tax 0 offerings Coordinate front office activities hotelscoordinateFrontOfficeActivitiesHotels derived Construction 0 offerings Correspond customerscorrespondCustomers derived — 0 offerings Correspond online customers electronic mailcorrespondOnlineCustomersElectronicMail derived Accounting & Tax 0 offerings Disclose merchant information terms policiesdiscloseMerchantInformationTermsPolicies derived Accounting & Tax 0 offerings Educate customers energy efficiency answereducateCustomersEnergyEfficiencyAnswer derived Mining, Oil & Gas 0 offerings Give door checksgiveDoorChecks derived Personal Care Services 0 offerings Handle customer complaints take appropriatehandleCustomerComplaintsTakeAppropriate derived Accounting & Tax 0 offerings Hear complaints customers publichearComplaintsCustomersPublic derived Customer Service 0 offerings Investigate complaintsinvestigateComplaints derived Construction 0 offerings Investigate complaints regarding food qualityinvestigateComplaintsRegardingFoodQuality derived Construction 0 offerings Investigate errors upon customer requestinvestigateErrorsUponCustomerRequest derived Customer Service 0 offerings Obtain relevant informationobtainRelevantInformation derived Customer Service 0 offerings Prepare responsesprepareResponses derived Customer Service 0 offerings Read concerns constituents general publicreadConcernsConstituentsGeneralPublic derived Construction 0 offerings Refer guest problems complaintsreferGuestProblemsComplaints derived Personal Care Services 0 offerings Represent work unit meetings conferencesrepresentWorkUnitMeetingsConferences derived Construction 0 offerings Resolve customer complaintsresolveCustomerComplaints derived Construction 0 offerings Resolve customer complaints problemsresolveCustomerComplaintsProblems derived — 0 offerings Resolve customer complaints regarding foodresolveCustomerComplaintsRegardingFood derived — 0 offerings Resolve customer complaints regarding problemsresolveCustomerComplaintsRegardingProblems derived Construction 0 offerings Resolve customer complaints regarding salesresolveCustomerComplaintsRegardingSales derived Construction 0 offerings Resolve customer complaints regarding workerresolveCustomerComplaintsRegardingWorker derived Construction 0 offerings Resolve customer service billing complaintsresolveCustomerServiceBillingComplaints derived Customer Service 0 offerings Resolve problems concerning transportationresolveProblemsConcerningTransportation derived Construction 0 offerings Resolve problems discrepancies concerning customerresolveProblemsDiscrepanciesConcerningCustomer derived Customer Service 0 offerings Resolve problems itinerariesresolveProblemsItineraries derived Personal Care Services 0 offerings Speak patronsspeakPatrons derived — 0 offerings